Salutation placeholders can be added to emails and document templates. BDP tries to use the most appropriate salutation based on the information available as follows:

If the Salutation box has been fill in for a contact, this takes priority over everything.

If the Salutation box is blank then BDP looks for a title. If the title box is not empty it uses Title and Surname, e.g. Mr Smith

If the Title box is empty it looks for Firstname and Surname, e.g. John Smith

If either of these two are empty it uses whatever is available.

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